The above relates only to purchases made with the Klarna "buy now pay later" payment option.
1. What is pre-order and pre-sale?
To pre-order something is to order it before it is made based on either an image or a sample. A pre-sale is a special promotional offer to those who order in advance during a launch period to get a special price. This is done to encourage hype around the launch and more production efficiencies due to creating at a small scale (versus a one off), though the pre-sale price cannot last because it is usually not profitable after all production expenses, especially when producing domestically with premium fabrics.
2. What is made-to-order vs. made-to-measure?
Made-to-order means your order initiates the manufacturing process of the garment and it is made based on a "standard" size related to the size chart. After you place the order, fabric & trims are ordered (if not already in stock), the pattern layout is placed and printed on a special wide set printer, the fabric is cut, sewn, and shipped to VARYFORM to be packaged.
Made-to-measure follows the steps above but adds another step to confirm several body measurements and then apply them to the pattern. All details of the garment design remain the same, only adjusting for the fit on the body.
3. What is customized vs. custom?
Customized means that a personalized adjustment is made for you such as a sleeve or inseam length changed to one of several preset lengths. Other customizable details may be incorporated, depending on the style. These updates include an extra fee to cover the time spend adjusting the pattern or sample.
Custom means the garment is either fully or mostly created from the ground up with fabrics of your choice, patterns custom to fit your unique body, typically tested through multiple rounds of fittings. Custom is something we do not focus on anymore, but can offer in some circumstances depending on your timeline and budget.
4. How long does it take to receive my order?
Expect approximately 4 weeks, though some orders can come sooner or later. This largely depends on fabric availability at the time of purchase and if the item is made to order or in stock. As a small brand focused on pre-order to reduce waste, I do not order fabric in advance, and usually just have a small amount on hand. To be able to offer more style options, I have reduced the amount of fabric inventory I have on hand and focus more on sample options.
5. Why does it take so long to receive my order?
As a very small business, we do our best to fulfill your orders as quickly as possible and are usually able to deliver within 4 weeks or less, which we believe is reasonable for made-to-order garments. Sometimes, things outside of our control occur and we try to mitigate these as much as possible.
Potential reasons your order might be delayed:
- Fabric is not in stock or backordered
- Delay in contractor services for pattern printing or the sewing process
- Delay in shipping at one of three points: fabric or trim shipping to factory, finish product to VARYFORM, product shipping to customer
As we grow, we aim to reduce the amount of time you have to wait for an order by having in house facilities and being able to anticipate demand better so we can order fabric to have on hand. We'll get there eventually!
If there are any other questions you have, please contact us and we will be happy to help you!
6. How can I get in touch with you?
There are two options:
Because we are a small operation wearing many "hats" in running VARYFORM, we prefer being contact via the form on the website first. That helps us auto-tag your outreach in our inbox efficiently so we can be sure to prioritize it and get back to you quickly and not miss your outreach.